These Terms of Service (“Terms”) govern your use of the OurMoment website and any purchase you make from it. By placing an order, you agree to these Terms.
Store: OurMoment
Contact: ourmoment.shop@gmail.com
Our products
We sell personalized gifts for couples — mugs, framed prints, and canvas — printed to order by our production partners. Product photos and on-screen previews are representations. Colors may vary slightly between screens and the printed item, and between production batches.
Your content and personalization
When you personalize a product you upload photos and enter text. You represent and warrant that:
- You own the rights to the content, or have permission to use it;
- The content does not infringe anyone’s copyright, trademark, or right of publicity/privacy;
- The content is not unlawful, hateful, obscene, or defamatory.
You grant us a limited license to reproduce your content solely to manufacture and deliver your order. We may refuse to print any design that violates the above and will refund you in full if we do. You agree to indemnify and hold us harmless from any claim arising out of content you submit.
Orders and pricing
Your order is an offer to buy. A contract is formed when we send you an order confirmation email. Prices are in US dollars. Applicable sales tax is calculated at checkout where required. If a price is listed incorrectly due to an obvious error, we may cancel the order and refund you rather than honor it. We may also refuse or cancel an order if the item is unavailable, if we suspect fraud, or if your content violates these Terms.
Payment
Payments are processed by Stripe. We never see or store your full card details.
Production and shipping
Personalized items are made to order. Typical production takes [X–X] business days, and US delivery takes a further [X–X] business days. These are estimates, not guarantees; delays caused by carriers or peak seasons are outside our control. Title and risk of loss pass to you upon delivery to the carrier.
Cancellations and returns
Because our products are personalized, all sales of personalized items are final. Your rights when an item arrives damaged, defective, or incorrect are set out on our Returns & Refunds page, which is part of these Terms.
Disclaimers
Except as expressly stated, the website and products are provided “as is” and “as available,” without warranties of any kind, to the fullest extent permitted by law. Some states do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.
Limitation of liability
To the fullest extent permitted by law, our total liability for any order is limited to the amount you paid for it, and we are not liable for indirect, incidental, or consequential damages. Nothing here limits liability that cannot be limited under applicable law.
Intellectual property
The OurMoment name, logo, site design, and all original artwork are our property. You may not reproduce them without written permission.
Governing law and disputes
These Terms are governed by the laws of [State/jurisdiction], without regard to conflict-of-law rules, except where your local consumer-protection laws provide rights that cannot be waived. Before filing any claim, you agree to first contact us at [contact@ourmoment.com] so we can try to resolve it informally.
Changes
We may update these Terms. The version in effect is the one published when you place your order.
Contact
[contact@ourmoment.com]