FAQ

On any product page, add your names, your date, and upload your photo. You'll see a live preview of exactly how your piece will look before you buy — what you approve is what we print.

Upload the highest-resolution photo you have — clear, well-lit, and in focus. Small, blurry, or heavily filtered images (and screenshots) may print soft. The better the photo, the closer your piece comes to perfect.

Each item is made to order, then shipped. Most orders arrive in 6–10 business days in the US and 6–13 business days in Europe, production included. You'll see the estimate for your address at checkout, so for gifts with a deadline, order with a little time to spare.

We print in the United States and in Europe, close to you, so nothing waits in customs. The Our Names Mug, the One Line Black Mug, the pillow and the phone and AirPods cases ship to the US and the EU; the star map, the candle, the latte mug and the photo puzzle ship within the US for now. Each product page says where it can go.

A print of the night sky as it was on a date and in a place you choose, such as the night you met or your wedding day, with your names and the date beneath it. It comes framed, ready to hang.

You can change or cancel within a short window after ordering, before the item enters production. Email us right away with your order number. Once production starts, the item can't be changed because it's already being printed with your personalization.

Because every item is personalized just for you, personalized items are final sale and can't be returned or refunded for a change of mind or for information you entered. If the fault is ours — a damaged, defective, or wrong item — we'll make it right. See our Returns & Refunds page for details.

Yes. Checkout is encrypted and payments are handled by Stripe. We never see or store your full card details.