FAQ

On any product page, add your names, your date, and upload your photo. You'll see a live preview of exactly how your piece will look before you buy — what you approve is what we print.

Upload the highest-resolution photo you have — clear, well-lit, and in focus. Small, blurry, or heavily filtered images (and screenshots) may print soft. The better the photo, the closer your piece comes to perfect.

Each item is made to order. Production typically takes a few business days, plus shipping time. You'll see estimated timings at checkout. Because our products are printed on demand, please order with a little time to spare for gifts with a deadline.

You can change or cancel within a short window after ordering, before the item enters production. Email us right away with your order number. Once production starts, the item can't be changed because it's already being printed with your personalization.

Because every item is personalized just for you, personalized items are final sale and can't be returned or refunded for a change of mind or for information you entered. If the fault is ours — a damaged, defective, or wrong item — we'll make it right. See our Returns & Refunds page for details.

Yes. Checkout is encrypted and payments are handled by Stripe. We never see or store your full card details.